Return policy

Return & Refund Policy

Effective Date: August 2026

Thank you for shopping with VITOREVIA.

We want every customer to have a positive shopping experience. If you have any questions regarding your order, please contact our customer service team.


1. Return Eligibility

Return requests must be submitted within 14 days after delivery.

To be eligible:

  • Items must be unused and in original condition;
  • Items must include original packaging and accessories;
  • Customers must provide order information.

All returns require approval from our customer service team before sending products back.


2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Customized or made-to-order products;
  • Products that have been used, worn, washed, or damaged;
  • Clearance or final sale items;
  • Items returned without prior approval.

3. How to Request a Return

Please contact us:

Email:
vitour1939@outlook.com

Please include:

  • Order number;
  • Product name;
  • Reason for return;
  • Photos or videos if the product has quality issues.

4. Return Shipping

For approved returns:

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • Customers should use a trackable shipping method.
  • VITOREVIA is not responsible for lost return packages.

5. Refunds

After receiving and inspecting the returned item, we will notify you regarding the refund status.

Approved refunds will be issued to the original payment method.

Refund processing time may take 5–10 business days depending on the payment provider.

Original shipping fees are generally non-refundable.


6. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide photos or videos showing the issue.

After review, we will provide an appropriate solution.


Contact Us

VITOREVIA Customer Support

Email:
vitour1939@outlook.com

Company:
VITOREVIA
Operated by VITOUR INTERNATIONAL TRADING INC.

Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States