Return policy
Return & Refund Policy
Effective Date: August 2026
Thank you for shopping with VITOREVIA.
We want every customer to have a positive shopping experience. If you have any questions regarding your order, please contact our customer service team.
1. Return Eligibility
Return requests must be submitted within 14 days after delivery.
To be eligible:
- Items must be unused and in original condition;
- Items must include original packaging and accessories;
- Customers must provide order information.
All returns require approval from our customer service team before sending products back.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Customized or made-to-order products;
- Products that have been used, worn, washed, or damaged;
- Clearance or final sale items;
- Items returned without prior approval.
3. How to Request a Return
Please contact us:
Email:
vitour1939@outlook.com
Please include:
- Order number;
- Product name;
- Reason for return;
- Photos or videos if the product has quality issues.
4. Return Shipping
For approved returns:
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- Customers should use a trackable shipping method.
- VITOREVIA is not responsible for lost return packages.
5. Refunds
After receiving and inspecting the returned item, we will notify you regarding the refund status.
Approved refunds will be issued to the original payment method.
Refund processing time may take 5–10 business days depending on the payment provider.
Original shipping fees are generally non-refundable.
6. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.
Please provide photos or videos showing the issue.
After review, we will provide an appropriate solution.
Contact Us
VITOREVIA Customer Support
Email:
vitour1939@outlook.com
Company:
VITOREVIA
Operated by VITOUR INTERNATIONAL TRADING INC.
Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States